When your customers ask you a question, take the time to answer it. If they ask more than one, find a way to answer them all. When questions are asked, customers are looking for solutions, reassurance or general information. Included in the service you provide, is an obligation to provide information.

As product or service providers, we must anticipate that our clients/customers will ask questions from time to time. The questions may seem silly and irrelevant, but they aren’t to be dismissed. Quite frankly, an absurd question may provide insight into a product problem or usage that you hadn’t thought…

K. Robertson

I am magical. A lover of love, food and Christmas. Work? Customer retention and operations.

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