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It’s been a while since I’ve had a first day at a job. It’s been over 14 years. I’m anxious about it but not as much as I thought I would be. I actually feel very ready.

You see, on my first first day I was inexperienced. I had no idea what to expect. I had recently graduated from university and was trying to find my way. I had never had a full time, permanent job before so I was going in blind. I had summer jobs but they don’t always represent real world work life. You are treated as…


Have you ever had a moment where you second guess yourself? Who am I kidding? Of course you have. It seems like par for the course of life.

There are more times than I care to share, that I have felt like I wasn’t good enough. There are times I think to myself that people are so much better at things than I am. And they may very well be, but that shouldn’t be my concern should it? There are times I see people doing things similar to things I want to do. They have and are executing ideas similar…


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I am a firm believer in life insurance. I know may people have been burned and think its a scam, but it can be a very valuable tool in your financial portfolio.

First of all, insurance is a contract that pays out in the event of loss. Life insurance is an agreement whereby an amount is paid to named beneficiaries in the event of someone’s (the insured) death. The amount can be used for any purpose — to clear debts, for funeral expenses, to provide for surviving dependents, etc.

Now, a big challenge that people have in their experiences with…


When your customers ask you a question, take the time to answer it. If they ask more than one, find a way to answer them all. When questions are asked, customers are looking for solutions, reassurance or general information. Included in the service you provide, is an obligation to provide information.

As product or service providers, we must anticipate that our clients/customers will ask questions from time to time. The questions may seem silly and irrelevant, but they aren’t to be dismissed. Quite frankly, an absurd question may provide insight into a product problem or usage that you hadn’t thought…


A collection of recommendations from those who are already doing it

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One of the first things I see when I open up Medium is success stories. There are many examples of people doing well and earning hundreds or sometimes thousands of dollars for their articles. I long to be in the company of those people. I am inspired and encouraged by their success. I am also acutely aware that, though many, success stories aren’t par for the course.

A google search for “make money on Medium.com” will yield many results. In fact, the screenshot below shows that the query returned about 1.8 billion results. …


A couple of my friends were made redundant recently. They are now unemployed. No one wants to be unemployed especially now during a pandemic. When I asked how they were feeling, they said they were ok. They could have been saying this for my benefit but it seemed to me that they were genuine in their answer. They weren’t worried. They werent frantic. They felt relieved.

But how? Why?

Photo by Radu Florin on Unsplash

Oxford Dictionaries/Bing.com defines relief as a feeling of reassurance and relaxation following release from anxiety or distress. But have you ever noticed that relief doesnt always seem like an appropriate way…


A few weeks ago I got an email from Paypal signaling that I got a deposit to my account from Rakuten. Once I realised what it was I so excited that I decided to share my experience.

Rakuten was originally called e-bates. What they do is pay you cashback when you shop at certain stores. You have to sign up for an account with them and prior to doing your shopping, you visit their site/app and select your store. Once you make your purchase you’ll get an email in a few days confirming the amount you earned. Rakuten accumulates the…


5 lessons from a first-time team lead

In 2015, I was tasked with leading a team. I had never done this before, but it was the job at hand and I had to embrace it. Now, I had never considered myself a people person. I can’t recall ever wanting to be a supervisor or team lead. I mean, I did apply for a similar position but wasn’t successful at the time. And in hindsight I can say I am glad I didnt get it, because I don’t think I was ready at that time.

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Anyway, I was now in charge of a small team with indirect responsibility…


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Employee satisfaction is just as important to your customer retention strategy as is your customer experience. The benefits of employee satisfaction range from increased productivity to increased loyalty to increased profits. But before you can enjoy any of those benefits, you have to start things off right. Getting the onboarding process right sets the tone for the rest of your relationship with your team members. Here are some tips on how to get it right:

  1. Get the boring stuff out of the way — No one really likes doing paperwork, but it’s crucial. Things such as background checks and document…


Employee satisfaction tip of the day

Implement a comprehensive training plan to cover the tasks necessary for work. Adequately training and preparing your team to do their work empowers them and provides them with the confidence and skill needed to represent your business.

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K. Robertson

I am magical. A lover of love, food and Christmas. Work? Customer retention and operations.

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